Breaking down claims: How to make an insurance claim in 4 steps

Written by Money Empire

November 27, 2017

When it comes to money, there are some things in life that even the most finance-savvy person can’t prepare for. Should an accident, illness, or injury affect your ability to work (and therefore earn), wouldn’t you want to know that all your ongoing costs are covered? Fortunately, we’re here to make the process easier for you, from starting your policies to our step-by-step guide to making an insurance claim through us.

1. Get in touch

Accidents and injuries are never pleasant experiences, and often seem to pose a threat of financial hardship. If you end up unable to work fulltime and need to make an insurance claim, that’s where we swoop in! So long as you’ve got insurance through us, the first step is to get in touch with the Money Empire team so that you can let us know exactly what’s happened. That’s exactly what one of our clients did after hurting her ankle, as she ended up needing extended time off work. Once we heard her story, we were able to help her with the entire process of making an insurance claim from start to finish.

2. Know your insurance claim

The ins and outs of claiming insurance can be a tricky business—how do you know which insurance you can claim from? Should you rely just on ACC, go in for trauma cover or use your income protection? Our job is to determine this for you, making sure that you receive all the payments you need. Our client who had hurt her ankle wanted to make a trauma insurance claim, yet what she really needed was mortgage protection—that’s where our expert knowledge can help.

Mortgage protection insurance covers mortgage repayments if unforeseen circumstances impair your ability to work. What many people don’t realise is that mortgage protection doesn’t disqualify you from also receiving ACC, which is what our client received during her period of bed confinement. While most insurers aren’t trying to screw you over financially, they’re also not likely to go out of their way to find extra money for you. This is why it’s so important to contact us if you’ve taken out insurance through us; we’ll make sure that you can claim for everything (plus we’ve refined our communication skills when it comes to interacting with insurers!)

3. Prepare the paperwork

While no one enjoys wading through piles of paperwork, the right forms are essential for making an insurance claim. With your insurance through us, we’ll do all the heavy lifting by pre-populating the forms, which means that all you need to do is fill in the gaps. This may include getting a sign off from your GP, gathering information from work, or collecting hospital records.

As you work through the process of making an insurance claim, make sure you keep your excess in mind. If the claim is small enough, it may not be worth claiming insurance.

4. Get the stamp of approval

Once completed, the final step is to send your paperwork to the insurer in order to get approval. With our help, you should be able to receive all the payments you’re entitled to and relieve the financial stress of an accident or injury. Our client who had hurt her ankle received full cover for her mortgage payments over the two months she was unable to work, and now receives a partial claim as she returns to work part-time. What could have been a major financial burden was covered by her insurance—all she needed was to speak to an expert who could help her make the right insurance claims.

Claiming insurance doesn’t have to be an overly laborious task; all you need is to consult with someone who can help. Using an insurance advisor means that if an unexpected event leaves you in need of an insurance claim, you can consult someone who can help you with the process. Christmas is one of the periods with the most insurance claims–are you covered?

Make sure you’re covered now.

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